Apr 4, 2011

Outlook 2010: Missing Forward option

Outlook 2010: Missing Forward option in mails which are already forwarded once.

     When you forward or reply an email in Outlook, you can no longer see forward or reply icon in the orignal email that you have forwarded it or replied to it.

How do you get that back?

It’s unclear if the icons are still showing but do not reflect the reply/forward status or that the icons are not showing at all. Let’s first make sure the icon column is actually still showing.

Icon doesn’t reflect the status
If the icon has been added but it does not show the reply or forward status, then there could be various reasons why this is happening. The most common ones;

    * You replied to a message which was using a custom form;
      There is no solution for this.

    * You have a virus scanner that integrates with Outlook which is causing some    
       Disable or uninstall this integration and try again;

    * You have an add-in installed which does something to special to a message;
      See if it works correctly in Outlook Safe Mode or when you disable all your add-ins.
    * The message has been replied to or forwarded with a mobile device;
      Not all devices or sync applications support syncing the forward/reply status as well.

    * If you are using the Outlook Connector you could be experiencing sync 
      issues between Outlook and the mail server. Check the Sync Issues folder for any 
      reports or items that experienced issues.

Adding the Icon column

The Icon column is enabled by default but could be missing. To verify that it is still there or to add it use;

Outlook 2010:

* First you need to click on "View" tab in menu bar.

* Under "View" drop down options click on "Arrange By".


* Now, at the bottom select the option "Custom".

* Finally click on the button "Fields".


If the the Icon column is not listed in the right panel, then you’ll need to add it from the Frequently-used fields panel on the left. You can use the Move Up and Move Down buttons to position it correctly.

These steps can be followed in Windows Xp and Windows 7.


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